• Receiver
  • Payment
  • Review
  • Receipt

Frequently Asked Questions

Send Money Online


Can I send money online with Western Union?

Yes, you can send money online from the AirPak website. Once you have sent your first money transfer at an AirPak location, you’ll be able to send money online all around the globe. After you create a profile on the AirPak website, you’ll be able to choose the destination country and see the types of services available to you.


How do I complete my first money transfer online in Guatemala?

After you send your first money transfer at an AirPak location, you’ll have to visit the AirPak website and create an online profile. Registration is simple and takes only a few minutes. Make sure you have a credit or debit card issued in Guatemala before you start. Before your profile is verified, you’ll be asked to visit an agent location and show a valid government-issued ID and proof of address. If your profile is successfully confirmed, you will then be able to send money online.

If you have any questions while registering online, please call the AirPak customer care center number at + 502-2410-1051.


To which countries can I send money online?

Find all the countries you can send money by visiting the AirPak website. Also you can check online the countries you can transfer money directly to a bank account.

Sending money within Guatemala is available.


How do I pay for my money transfer online?

You can pay online using a Guatemala issued credit or debit card (Visa® or Mastercard®). After you've chosen your destination country, you'll see the types of services available to you.

For more details about online payments, please call AirPak customer care + 502-2410-1051.


How much money can I send online from Guatemala?

Once your profile is confirmed at the verification location, you will be able to send online up to 1500$ per transfer and up to 7500$ in rolling 30 days.

If you need more information, you can call AirPak customer care center number at + 502-2410-1051.


How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is complete, you'll get a SMS message with your money transfer control number (MTCN).


How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposit in your receiver’s bank account.

If you wish to cancel your online money transfer, please call our AirPak customer care center at + 502-2410-1051.


Can I get a receipt for my transfer?

Yes, you will get a receipt for your transfer, you can also see the details of all your transfers in your profile section on https://www.airpak.gt/.


What is a Money Transfer Control Number (MTCN)?

The money transfer control number (MTCN) is a unique code assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.