Frequently Asked Questions

Registration is required for most of our services, to complete your profile registration please follow these steps:

1. Go to an Airpak location and start a transfer with the agent.
2. The Airpak agent will complete the registration after getting all compliance information required.
3. Once you complete the money transfer at the Airpak location, you can visit the Airpak website and start the online registration process.
4. Once on the Airpak website, select the create an account (crear cuenta) button.
5. Choose an option from the document type (tipo de documento) dropdown list.
6. Enter the exact same ID number you use at the AirPak location.
7. You will go through the one-time password process. If the phone provided is unique or is been used by another profile, a SMS will be sent to confirm you have access to it.
8. Create a password according to Airpak’s password requirements.
9. Agree to the terms of service.
10. Login to your profile.

No, it’s free to register.

Anyone who meets the following conditions, can use our online services.

• You’ll need to have a valid ID such as an International passport, National Identity Card, Driver’s License, Residence ID (for foreigners), Foreigner’s document.
• Must be at least 18 years old.
• Must accept the terms and conditions for using Western Union and AirPak services.
• Must have a credit or debit card.
• Must have a valid phone number.

Registration with a valid ID and phone number is possible only once.

If you need to change your profile information, please contact AirPak customer care center at + 502-2410-1051.

Your user ID is the ID number you used to create your profile.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number or email.

If you entered your login information incorrectly 3 times at login, your profile will be locked, please try to log in to your profile after 30 minutes or contact AirPak customer care center number at + 502-2410-1051.

You can change your password or phone number only at nearest AirPak agent location.

You will be required to reverify your identity by visiting a verification location. Once your ID is verified, you will be able to send money online immediately.

Please contact AirPak customer care center + 502-2410-1051.