Frequently Asked Questions

If you need to pick up money at Western Union agent location, please present a valid International passport, National Identity Card, Driver’s License, Residence ID (for foreigners), Foreigner’s document.

Acceptable IDs are subject to the banking laws and regulations of Guatemala.

You can go to track a transfer at wu.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name.
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender.