× Western Union Logo
  • Receiver
  • Payment
  • Review
  • Receipt

Frequently Asked Questions

Receive Money


 

What documents can I use to pick up money in Guatemala?

If you need to pick up money at Western Union agent location, please present a valid International passport, National Identity Card, Driver’s License, Residence ID (for foreigners), Foreigner’s document.

Acceptable IDs are subject to the banking laws and regulations of Guatemala.

 

How do I know if my money transfer has been received?

You can go to track a transfer at wu.com. Then type in the sender's name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.

 

How do I pick up a money transfer?

You can pick up the money at any Western Union agent location. You'll need to provide the following information:

  • The sender's full name.
  • The country where the money was sent from.
  • The approximate amount that was sent.
  • The tracking number (MTCN – Money Transfer Control Number)
  • Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

 

How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

 

How much does it cost to receive money?

All fees are paid by the sender.