Frequently Asked Questions

Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Guatemala? To which countries can I send money online? View all questions →
Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Guatemala? View all questions →
Receive money
What documents can I use to pick up money in Guatemala? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Registration
How do I register online on wu.com in Guatemala? Does it cost anything to register for online services in Guatemala? Who can register and send money online? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? What documents I need to present to send money? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union e-mailed me. What should I do? What is a test question? When is it used? View all questions →
Western Union® agent locations
What are Western Union® Agent locations? How can I find a nearby Western Union agent location? How do I send money from an Agent location? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
Does it cost anything to register for online services in Guatemala? How many times can I register? How can I change or update my wu.com profile? View all questions →
Agent Locations
How do I send money from an Agent location? What are Western Union® Agent locations? Which transfer service is offered at Western Union agent locations? View all questions →