Frequently Asked Questions

You can find the answers to many of your questions below.

But if you still need to know more, do not hesitate to call westernunion.com customer service center at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

Can I send money online with Western Union?

Yes, you can send money online from wu.com. After you’ve chosen your destination country, you’ll see the types of services available to you.

How do I complete my first money transfer online in Georgia?

Completing a money transfer in Georgia is easy. If you do not have a profile, you need to create one. After your profile is created, please follow these steps:

  1. Log in to your profile.
  2. Select the “Send money” option.
  3. Enter your transfer details, the receiver’s information and choose the money pick-up method.
  4. Add a new card or select one from previously used list.
  5. Review and confirm your transaction.

Depending on the amount you want to send, you will need to verify your profile at one of the TBC bank location.

If you have any questions while registering, please call Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

To which countries can I send money online?

You can find all countries you are able to send money online from Georgia at wu.com. If you prefer to send money directly to a bank account, you can find the list of countries online. Transfers within Georgia are available.

How do I pay for my money transfer online?

You can pay online using a credit or debit card (Visa® or Mastercard® card) issued in Georgia For more details, please call Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

How much money can I send online from Georgia?

If your profile is not yet verified, you’ll be able to send up to 500 USD (1499 GEL) per transfer, per day and up to 3,500 USD (10,000 GEL) per month, within a total of 5 transfers a day or up to 30 transfers per month. Once your profile is verified, you will be able to send up to 7,499 USD (18,000 GEL) per transfer.

If you wish to send more, you can visit an agent location.

How many credit or debit cards can I add to my profile?

You can add up to five credit or debit cards to your profile. In case your card has expired or is lost, please remove it from the list and add the new one.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer was approved. When the transfer is completed, you’ll get an SMS or an email (if applicable) with your Money Tracking Control Number (MTCN).

How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

Where can I find my receipt?

Your receipt will be available online. You can also see the details of all your past transfers in your profile section on wu.com.

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.

Who uses Western Union money transfer services?

Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international transfers.

Who are Western Union® agents?

Western Union agents are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Georgia?

Finding an agent location in Georgia is easy, go to our agent locator tool.

How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information:

  • Your receiver’s first name and last name.
  • The amount you want to send.
  • The country you are sending to.
  • Your government-issued ID or passport.

After presenting all that information you can give the agent the total amount including the applicable service fees.

What documents can I use to send money in Georgia?

You need to present a valid government-issued ID or Georgian passport to send money at a Western Union agent location. Acceptable IDs are subject to the banking laws and regulations of Georgia.

How much money can I send from a Western Union agent location in Georgia?

You can usually send any amount you want. But, for certain amounts, we might ask you to provide additional information or documentation.

How are money transfers paid out to receivers?

Money transfers will generally be paid out in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you.

Other restrictions may apply. For more information, please contact a Western Union agent , or the Westernunion.com Customer Care number at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

How can I know the status of my money transfer?

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Can I send money at anytime in an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.

Can I send money directly to a bank account?

Yes, the Western Union “direct to bank account” service is an easy and convenient way to send funds directly to a receiver’s bank account in selected countries.

To which countries can I send money directly to my receiver’s bank account?

Select our direct to bank account country information tool to see which countries have this service available.

How do I send money directly to a bank account from Georgia?

To send money directly to a bank account, just select the direct to bank account service when sending funds online or at an agent location.

What you need to provide when selecting this service changes from country to country, but usually include:

  • Your receiver’s bank name and code.
  • The receiver’s bank account name and number.

To find out which countries are available for the direct to bank service, please use our  country information tool.

What’s a bank code, and how do I find my receiver's bank code?

A bank code is a series of numbers used to identify banks around the world. They can have between 3 and 23 digits depending on the bank and the country.

A bank code could be called:

  • BSB
  • SWIFT Code
  • BIC (Bank Identification Code)
  • CHIPS (Clearing House Inter-bank Payment System) – US and Canada only
  • NCC (National Clearing Code)
  • BSC (Bank Sort Code)
  • IFSC (Indian Financial System Code)

For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code.
Ask your receiver for the bank code and IBAN (if applicable). You can refer to our direct to bank account country information tool to find out more details.

What is a Bank Identification Code (BIC)?

A Bank Identification Code (BIC) is used to identify banks worldwide. BIC is the same as a SWIFT code, and it will be 8 or 11 digits long. Ask your receiver if BIC is required in their country, you can check our direct to bank account country information tool for more details.

What is an International Bank Account Number (IBAN)?

An International Bank Account Number (IBAN) is a code used in some countries to identify a customer’s bank account. The IBAN has a letter to identify the country followed by 2 digits, and then up to 35 characters for the bank account number. You can refer to our direct to bank account country information tool to see what details are needed for each country. Ask you receiver for the IBAN if it’s required.

How long does a “Direct to Bank Account” money transfer take?

Direct to Bank Account money transfers can change from country to country and can take up to five days1. For more details, please refer to our direct to bank account country information tool.

How can I collect the money?

1. Cash pick up at an Agent location

You can pick up your money at any Western Union agent location in Georgia.
You’ll need to provide the following information:

  • Your full name
  • The tracking number ( MTCN – Money Transfer Control Number).
  • The exact amount expected.
  • Your sender’s full name.
  • The country the money came from.
  • A valid government-issued ID.

Some restrictions may apply.

What documents can I use to pick up money in Georgia?

You need to present a valid government-issued ID or Georgian passport, to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Georgia.

How do I know if my money transfer has been received?

You can go to “Track a transfer” at wu.com. There you can type in the sender’s name and the Money Transfer Control Number (MTCN) and you’ll get an update on the latest status of your money transfer. You can also call Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

How does a Western Union agent pay out a money transfer?

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location, or call Western Union Customer Care at +995322272727 or send an email to  supportwu@tbcbank.com.gе, available 24/7.

How much does it cost to receive money?

All applicable fees are paid by the sender. The receiver pays no transfer fees.

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed.
  • For an online purchase.
  • For anti-virus protection.
  • For a deposit or payment on a rental property.
  • To claim lottery or prize winnings.
  • To pay taxes.
  • For a donation to charity.
  • For a mystery shopping asignment.
  • For a job opportunity.
  • For a credit card or loan fee.
  • To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

Someone claiming to be from Western Union e-mailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately please contact Western Union customer service center at +995322272727 or send an email to wusupport@tbcbank.com.ge, available 24/7. Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

What is a Test Question? When is it used?

In some countries, senders are asked to provide a ‘Test Question’ and the answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Georgia.

Can the Test Question feature secure my funds or delay payment of a transaction?

The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Georgia.

What can I do if I suspect fraud or am a victim of fraud?

You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

What additional tips should I keep in mind?
  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • Security is everyone’s responsibility. Stay informed. Keep abreast of new fraud trends.
  • Remember, if it seemts too-good-to-be-true, it probably is.
  • For more information about how to protect yourself from fraud, click here.
How do I register online on wu.com in Georgia?

Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:

  • Enter your name, last name, middle name (if applicable) and your phone number.
  • You will receive a one-time verification code to your mobile phone.
  • Fill in the online registration form  with the following information: full name, full address, date and country of birth, personal identification number, your government-issued ID or Georgian passport. When an expired ID is detected, you will be required to provide a new one.
  • Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
  • After your profile is created, you’ll be able to send up to 1499 GEL (500 USD) per transfer, per day and up to 10,000 GEL (3,500 USD) per month. If you want to send more, you will need to go through one-time verification in person at one of the TBC bank locationLearn more about it.
Does it cost anything to register for online services in Georgia?

No, it’s free to register on wu.com.

Who can register and send money online?

Anyone who meets the following conditions, can use our online money transfer service.

  • Residents of Georgia should have a passport or a valid government-issued ID.
  • Must be at least 18 years old.
  • Must accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for using our services.
  • Must have a credit or debit card issued in Georgia.
  • Must have a valid phone number issued in Georgia.
How many times can I register?

Registration with a valid ID and phone number is possible only once.

How can I change or update my wu.com profile?

You can change or update your WU profile information from the “Profile” tab after you log in.

If you want to change your personal information, go to your online profile and select “Edit profile” from the right-hand menu. If you have any questions about your profile, please contact Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

What do I do if I forgot my User ID / login password / or repeatedly entered incorrect details?

Your User ID is your phone number.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Western Union Customer care at +995322272727 or send an email to  supportwu@tbcbank.com.gе, available 24/7.

What do I do if I want to change or update my password and phone number?

You can change your password or mobile phone number on the “Profile” page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one phone number.

If you have any questions please contact Western Union customer service center at +995322272727 or send an email to  supportwu@tbcbank.com.gе, available 24/7.

How can I delete my Western Union® online profile?

You can delete your online profile by contacting Western Union Customer Care at +995322272727 or send an email to  supportwu@tbcbank.com.gе, available 24/7.

Does Western Union need to confirm my identity?

Yes, if you want to send a higher amount, you will need to verify your profile by visiting a TBC bank location. After your profile is verified, you’ll be able to send up to 7499 USD (18,000 GEL) per transfer.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the TBC bank location, you will receive a confirmation via email or SMS. If you need to send a higher amount before your verification is completed, please visit a Western Union agent location.

Which TBC bank location branches can verify my profile in Georgia?

You can find your nearest location with our agent locator tool.

What do I do if I forgot my user ID, login password or my profile is locked?

Your User ID is your mobile phone number.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.

If your profile is locked, please try to log in again after 30 minutes or contact the Western Union customer care number at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

What do I do if I want to change my login details, password, or email address?

You can change your password at any time on the “Profile” page after you log in. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I delete my Western Union profile?

To delete your profile, please contact the Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details