How to provide your identification by mail


Step 1: Request identification letter
Request the ID letter from your account overview and we will mail it to you. Follow the directions in the letter and fill out the enclosed confirmation form.

Step 2: Copy or scan photo ID
Copy or scan the front and back of your photo ID.* Make sure your picture, signature, birthdate, and expiration date are visible. Passports, national IDs, EU card, SIS marked ID, and driver’s licenses are all acceptable.

Step 3: Sign confirmation form
Your signature needs to match the one on your identification.

Step 4: Return documents to Western Union
By email: Save your scans as PDFs or JPGs and send an email with the attachments to

Or mail it to Western Union, Schubertring 11, 1010 Vienna, Austria.

Step 5: Check ID status
Log in to your profile to check your status. It may take several business days for verification. We’ll email you a confirmation.

In the meantime, you can send money at a nearby Western Union location.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.