Frequently Asked Questions

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

You can pick up your transfer from any of our agent locations. You just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the status of a money transfer using the MTCN.

The sender should inform the receiver about the pickup process, including identity verification.

Note: Please do not share the tracking number with anybody other than your receiver.

Acceptable IDs:

• Current passport
• Current driving license
• National identity card

You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form with the following information:

• Name
• Address
• Amount expected
• Sender’s name
• Sender’s city and country

Acceptable ID documents are also required.

Some restrictions may apply.