Frequently Asked Questions

Western Union® agent locations
What are Western Union® Agent locations? How can I find a nearby Western Union agent location? How do I send money from an Agent location? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union e-mailed me. What should I do? What is a test question? When is it used? View all questions →
Fraud FAQ
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? What documents I need to present to send money? View all questions →
Receive money in costa rica
How do I receive money in Costa Rica? What documents can I use to pick up money in Costa Rica? How much does it cost to receive money? View all questions →
Registration
How do I register online on wu.com in Costa Rica? Does it cost anything to register for online services in Costa Rica Who can register and send money online? View all questions →
Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Costa Rica? View all questions →
Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Costa Rica? To which countries can I send money online? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
What do I do if I forgot my User ID, login password or repeatedly entered incorrect details? How do I register online on wu.com in Costa Rica? Does it cost anything to register for online services in Costa Rica? View all questions →
Agent Locations
How can I find a nearby Western Union agent location? How much money can I send from an Agent location? What are Western Union® Agent locations? View all questions →
Receive money
What is a money transfer control number (MTCN)? How much does it cost to receive money? What documents can I use to pick up money in Costa Rica? View all questions →
Help with transfers
How can I find out the status of my money transfer? Why is my money transfer status “On Hold”? How can I find out if my money transfer has been paid? View all questions →