Frequently Asked Questions

Pick up your money at any of our 70 agent locations¹ in Costa Rica.

1. Choose location
   Find a Western Union agent location near you with our agent locator.
2. Provide transfer details
   Specify transfer details (sender’s name, country, sent amount, MTCN) and show the agent your government-issued photo ID.
3.  Get money
   The money is available right after your details have been confirmed. You’ll also be given a receipt.

If you need to pick up money at Western Union agent location, please present a valid International passport, government-issued national ID, residence ID, Foreigner’s document. Acceptable IDs are subject to the banking laws and regulations of Costa Rica.

All fees are paid by the sender. Receiving money is free of charge.

The money transfer control number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.