Frequently Asked Questions

The money transfer control number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

All fees are paid by the sender. Receiving money is free of charge.

If you need to pick up money at Western Union agent location, please present a valid International passport, government-issued national ID, residence ID, Foreigner’s document. Acceptable IDs are subject to the banking laws and regulations of Costa Rica.