You’ll need to verify your identity to send 1,000 CHF or more. After your identity has been verified, you can send up to 5,500 CHF per transfer.
You can verify your identity in any of the following ways:
During an online transfer
To verify your identity during an online transfer, please do the following:
You may also need to upload a picture of your credit or debit card as a Proof of funds.
Identity verification may take 30 minutes or more. If we need additional information, we’ll contact you via email.
1 If you’ve sent money at a Western Union agent location, please use the same government-issued ID you used at the location. It helps in faster verification.
Note: Before you upload a government-issued ID, please make sure of the following:
Through video chat
To verify your identity via video chat, follow the steps below:
Identity verification via video chat may take up to 4 hours. If we need additional information, we’ll contact you via email.
Note: Before you start the video verification, please make sure of the following:
Keep your documents ready.
You can provide any of the following documents to verify your identity:
If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care