Frequently Asked Questions

FAQ / Start online, pay in store

Start online, pay in store

How does ‘Start online and pay in store’ service work?

Using the ‘Start online and pay in store’ service, you could save on transfer fees, by paying less than making a transfer at an agent location. This is how it works:

  1. Go to
  2. Register and create an online profile or log in, if you have already registered.
  3. Start a money transfer online.
  4. Choose “Pay cash in store” as the payment method.
  5. Visit one of the Western Union agent locations and complete the transfer with an agent.
  6. A tracking number (MTCN) will be generated, which you will have to provide to you receiver to pick up the money.
How can I ‘lock’ the total amount of the transfer at

When you start a money transfer at, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.

What is the benefit of the ‘Start online and pay in store’ service?

When you start a transfer on and finish it at one of Western Union agent locations to pay for your transfer, you do not need to fill in any paper forms. You save a lot of time and get your money sent in a convenient way.

To which countries can I send money using the ‘Start online and pay in store’ service?

Find all the countries you can send money to at

Can I pay for my ‘Start online and pay in store’ transfer at any agent location?

You can pay for your ‘Start online and pay in store’ transfer at any of Western Union agent locations in Bahrain from the list.

What do I have to bring to the agent location, after I have started my transfer on

You will be asked to provide the following information to the agent, in order to complete the transfer:

  • Your mobile phone number.
  • The same valid government-issued Bahrain National ID (Smart Card/CPR), which you used to create your online profile.
  • The complete transfer amount, plus the applicable fees.
How do I know, if my ‘Start online and pay in store’ transfer has been sent?

Once you finish filling in the details for your online transfer, a confirmation screen will appear. After you visit one of Western Union agent locations and pay for your transfer, you will be given a receipt with a tracking number (MTCN), and the transfer will be sent. You should provide your receiver the tracking number (MTCN), so that they can pick up the money transfer. When the transfer is complete, and the money picked up by the receiver, you’ll receive a SMS or an email confirmation.

How can I cancel a ‘Start online and pay in store’ money transfer?

A ‘Start online and pay in store’ transfer can only be cancelled, if the money has not been picked up by the receiver in the destination country. The transfer is automatically cancelled, if it is not completed within 24 hours.

If you wish to cancel your online money transfer, contact the Western Union Customer Care toll free number 80038003 or write an email to

Can I get a receipt for my transfer?

The receipt will be provided at the agent location after the transfer is completed.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care