Frequently Asked Questions

FAQ / Identification process

Identification process

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your identity.

First, fill in the online registration form and provide the following information:

  • Full name
  • Address in Bahrain
  • Phone number
  • Email address
  • Country and date of birth
  • ID card details and nationality

After you register on or our mobile app, choose one of the following verification methods:

  • Online by uploading a selfie and photos of your National Bahrain ID.
  • Assisted by requesting an agent’s visit at your doorstep.
  • In person by visiting the nearest NEC agent location.

After your identity is verified, you can start using Western Union online money transfer services immediately.

Learn more about our identity verification options

How long will it take to confirm my identity?

After presenting a valid government-issued ID at your nearest identity verification agent location , you will receive a confirmation by email.

What documents do I need to present to send money?

You’ll need to present a valid Bahrain National ID (Smart Card/CPR).Acceptable IDs are subject to the banking laws and regulations of Bahrain.

How to find the dedicated locations for identity verification in Bahrain?

You can find all locations for identity verification online.

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care