My WU® Terms and Conditions

EntityWestern Union Financial Services Argentina S.R.L.
Program Agreement effective dateAugust 14, 2017

These terms and conditions of the My WU® Program This My WU Program (hereinafter the “Terms of Use”) contains the terms and conditions governing the My WU Program (“Program”). The terms “Western Union” “we” “us” and “our” used in this Agreement mean Western Union Financial Services Argentina S.R.L. “You” and “your” means the person to whom a My WU Number is issued pursuant to this Agreement (“Number”).

  1. This are your Terms of Use with us which rule the Program and your relationship with us. You should read this Terms of Use and keep them for your records. By enrolling, using the Number or by otherwise participating in the Program, you agree to the terms of this Agreement. Your Number is required to perform any Program transactions. Your Number remains the property of Western Union and must be returned to us immediately upon our request in case of abuse, cancellation of the Terms of Use or ending of the Program. To benefit from all its advantages, your Number can only be used by you. Its use is subject to the terms of the Terms of Use. This Number is personal and cannot be shared.
  2. Description of the Program. You may enroll in the My WU Program without receiving a product or service from Western Union or its affiliates. Enrollment in the Program provides you with the following benefits:
    • Convenience: The Program allows you to request completion of a qualifying Western Union® transaction (“Qualifying Transaction”) more conveniently. The Program allows information about you to be available automatically whenever you present your Number when conducting a Qualifying Transaction. Qualifying Transactions are subject to applicable product- or service-specific terms and conditions, which may vary from time to time. In order to use the Number and participate in the Program, you must fulfill all requirements pursuant to law.
    • Rewards: The Program may enable you to earn points or other rewards or benefits (“Points”) for each Qualifying Transaction you complete using your Number. A description of Qualifying Transactions and the Points, if any, you earn for each Qualifying Transaction can be found in the Program materials. Qualifying Transactions and the Points earned are subject to change at Western Union’s sole discretion and without notice. Effective as of 09-04-2023 you may no longer earn Points for each Qualifying Transaction. The current amount of Points for your Number is available upon request by contacting the My WU Program as set forth below under Section 10.
  3. Program Participation. The Program is open to private individuals who are 18 years and older and have a main residence at a valid address in your country. Only one enrollment per person will be accepted. We may, in our discretion, refuse to accept your enrollment if you do not satisfy our enrollment criteria.
  4. Obtaining Points for Transactions without Your Number. If you carried out a Qualifying Transaction prior to 09-04-2023 but did not use your Number, you may still acquire Points by contacting us at the number provided in Section 10 below. We reserve the right not to issue Points if we cannot verify the transaction.
  5. Redeeming your Points. Once you accumulate the requisite Points for the available rewards, you may redeem your Points by logging into, by contacting us at the number provided in Section 10 below or by other means we make available to you. The rewards and required Points to redeem such rewards can be found by logging onto and both are subject to change at Western Union’s sole discretion and without notice. Points are neither negotiable nor redeemable for cash.
  6. Rewards and Benefits. Western Union may from time to time require you to verify certain information about yourself (for example, e-mail address or mobile phone number) before you can earn, receive and/or redeem Program rewards and benefits. All rewards and benefits offered are subject to change and availability or cancellation without any prior notice from us.
  7. Important Information about your Points. Points expire one year from date of the Qualifying Transaction. Any Points earned on your Number will be forfeited when your Number or your participation in the Program is suspended, terminated, cancelled, closed, revoked, found to be fraudulent or declared void under law. Points are not considered earned until actually redeemed by you and have no cash value and will not earn interest and are not insured against loss. Points can not be purchased, sold, combined or transferred in any way. Maintaining the Number and the Points are your sole responsibility. Rewards will not be replaced if lost or stolen nor will Points used to redeem such Rewards be reaccredited.

    Transactions fee reductions apply only to the Western Union sending money fee for a single Western Union Sending Money or Quick Collect transaction. Excludes all other services, including without limitation, online bill payments, sending money via social/chat applications or transactions that are set up through the Western Union app and paid for at participating agent locations. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU(R) sending money fee reductions.

  8. Communications. By providing your home telephone number and/or email address as part of the enrollment process, you expressly consent to Western Union contacting you from time to time by telephone or e-mail with news, offers, services, promotions and other communications concerning Western Union and/or other companies with which Western Union has a relationship. By providing your mobile number with enrollment, you authorize us to send an automated text message to your mobile number with program materials and request consent to send future promotional texts. Message and data rates apply. You can reply STOP to stop, and HELP for help. You understand and agree that any charges imposed by the provider of such services are your sole responsibility. You can withdraw your consent at any time by contacting us as set forth in Section 10 below.
  9. Consent to Process, Disclose and Transfer Information to Third Parties. By participating in the Program, you agree that Western Union may use personal information you provide to us when using the Program and our other products and services, as well as other information that is collected or generated during our relationship with you for the purposes and ways described in this section. This includes information from other services like sending money, bill payments, loyalty or membership programs, previous use of our services history, and marketing choices. This information is used to provide you with the services you have asked for and for activities like administration, customer service, anti-money laundering and other legal or compliance requirements, to validate your details, to help us understand our consumers by doing analysis and research of the information we hold, to help prevent and detect fraud, debt and theft, to help us improve our products, services and operations, and, subject to your choices, send you commercial communications by email, telephone, post, SMS and by any other relevant channel. Western Union may also use, collect from and share with other businesses and service providers that work with us, information from other products and services and convenience and/or rewards programs you have with us, for which you have registered. This information may be used for any of the purposes in this section. If you give us information about another person, you are obliged to notify and secure authorization from the other person for our use of this information as set out in this section. The provision of information to Western Union is optional information, but needed to execute the Program and provide these services to you. Without it, Western Union is unable to provide the Program, facilitate convenience activities or other requested services. We may provide information collected to other organizations, including those that help us run our business and this Program and the service you have requested, for future services, or for any of the reasons or uses set out in this section. We may add to information you provide with information from other businesses or individuals, including information to validate the accuracy of the information provided by you. Western Union may also give information to third parties, where there is a reasonable need, to help prevent and detect crime, to prosecute offenders, national security or other legal reasons. The information we hold may be accessed by Western Union and our affiliates for any of the reasons set out in this section or for other purposes to which you have agreed. You have a right to ask us for a copy of your information. You can also correct, erase or limit our use of the information which is incomplete, inaccurate or out-of-date, you may object at any time for legitimate reasons to the use of your information, where the processing is not required to complete the service, or not required by law or regulation. If you wish to exercise these rights or no longer wish to receive commercial communications from Western Union, please contact Western Union as described in section 10.
  10. How to Contact Western Union. You may contact Western Union: to withdraw from the Program, to report a lost or stolen Number, or to change or correct your personal choice or request a copy of the data Western Union maintains about your participation in the Program. You may contact Western Union by e-mail at (to change or correct your personal choice or request a copy of Western Union’s information about your participation in the Program) or by calling us on 0 800 800 3030 (free calls from landline and public telephones, rates for calls from mobile phones are fixed by your provider). Contacting Western Union. You may contact Western Union: to withdraw from the Program, to report a lost or stolen Number, or to change or correct your personal choice or request a copy of the date that Western Union maintains about your participation in the Program. You can contact Western Union by email: (to change or correct your personal choice or request a copy of Western Union’s data hold on the Program) or by calling us on 0 800 800 3030 (free tariffs for mobile calls are set by your operator).
  11. Dormancy. If you do not use your Number for a period of one year, we may suspend your participation in the Program without notice to you.
  12. Assignment. Notwithstanding any other provision in these Terms of Use, you may not assign or transfer these Terms of Use or your Number or allow others to use your Number. You will be responsible for any unauthorized use of your Number unless and until you report it lost or stolen to Western Union by contacting us under Section 10. We may assign our rights or delegate our duties under these Terms of Use in our sole discretion.
  13. Communication methods. We may conduct communications by email or broadcast on Western Union’s websites, mobile applications or mobile websites (including through online hyperlinks and emails). Communications will be offered online and can be viewed through the use of browser software or PDF files. For transactions carried out at Western Union premises, Communications will be offered on premises. In such cases, you will be able to print the Communication and / or request that it be sent to you by email.This Clause applies to all communications, as defined below, for the services provided by Western Union and our partner entities. In accordance with this Notice, communications received in electronic format will be considered “in writing” and will comply with all legal effects. By using the online and electronic services of Western Union (“Electronic Services”), you hereby accept this Notice and affirm that you have had access to the hardware and software requirements identified below.
  14. Governing Law. These Terms of Use and the relationship between the Parties shall be governed by, and interpreted in accordance with the laws of Argentina. The Parties hereby
  15. Separability of Provisions. If any provision of these Terms of Use is declared invalid or unenforceable, the rest of these Terms of Use will not be affected.
  16. Amendment. We may amend the terms of these Terms of Use from time to time by posting them on our websites. The terms of these Terms of Use may be accessed at any time by logging on to or by contacting the My WU Program as previously stated in Section 10. If you do not accept any modification to these Terms of Use, you you must (a) notify Western Union in writing within 15 days, whose notification terminates these Terms of Use, or (b) terminate the use of your My WU Number. If you are currently enrolled in the Western Union Wu Card Program, these Conditions of Use amend and supersede the agreement governing that Program.
  17. Cancellation. We may cancel the Program, these Terms of Use your right to participate in the Program immediately, in case of cancellation of the Program you will be notified via email and you can have up to 30 (thirty) days to redeem your Points. You may cancel these Terms of Use at any time by giving written notice to Western Union. If you do that, your participation in the program will end within thirty (30) days after we receive your written request for cancellation. The cancellation of these Terms of Use will not affect your obligations to the extent that such obligations are able to survive the termination of these Terms of Use.

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