Frequently Asked Questions

You enjoy the following benefits from being a My WU member:

• Earn My WU points on qualifying money transfers and redeem them in exchange for transfer fee discounts² on future qualifying money transfers.

• Redeem your My WU points towards limited offers from our partners.

• Receive exclusive promotions and offers. Learn more about the My WU program and our special offers.

You can enroll in the My WU loyalty program through any of the three ways:

• Create a Western Union profile on westernunion.com or our mobile app, and select the My WU checkbox. This will generate a My WU number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.

• If you already have a profile, log in and select the My WU tab on the top right side of the page. Accept the terms and conditions of the program and you will be assigned a My WU number.

• Register in person at an agent location. Your My WU number will be printed at the top of your receipt.

The My WU loyalty program lets you earn My WU points. When you’re a member, you earn points on each qualifying money transfer.

Western Union believes in rewarding loyalty. When you send money with us, you receive membership in the My WU loyalty program. This program lets you earn My WU points with transfer fees¹ paid for each qualifying money transfer you make and then redeem them to pay reduced transfer fees on future qualifying money transfers. The My WU program is not only easy to use, it also helps save you money.

You can redeem your points for a reduced transfer fee or discount² on a future qualifying money transfer. To redeem points for a reduced transfer fee², you will get the following message on your transfer summary: ‘Promo code has been applied to your transfer’.

You can redeem your points on any of the following platforms:

• Website:

  1. Visit westernunion.com and log in to your profile.

  2. Go to the menu icon at the top right side of the screen and select My WU Rewards from the dropdown.

  3. Your My WU number and available points will be displayed automatically.

  4. Choose Redeem Rewards. Your reward options will be displayed.

  5. Select your reward and choose Redeem Reward.

  6. After completing the redemption, you’ll be redirected to complete your transfer. Discount will be applied automatically.

• Mobile app:

  1. Open the Western Union mobile app and log in to your profile.

  2. Go to My WU in the menu.

  3. Choose Redeem Rewards. Your reward options will be displayed.

  4. Select your reward and choose Redeem Reward.

  5. After completing the redemption, you’ll be redirected to complete your transfer. Discount will be applied automatically.

• My WU℠ portal:

  1. Visit the My WU℠ Rewards portal and log in to your profile.

  2. Go to the Rewards section. Your reward options will be displayed.

  3. Select your reward and choose Redeem Reward.

• SMS:

  Send a text message³ to 34683780183 along with your My WU number and one of the following keywords:

  20 points 2 EURO

  30 points 4 EURO

  40 points 5.5 EURO

  50 points 7 EURO

  For example, to redeem 20 points, type an SMS³: ‘2 EURO and your My WU number’ and send it to 34683780183. Your transfer fee discount² will be applied automatically to your next qualifying money transfer.

  Standard messaging or data rates may apply.

• Customer Care:

  Call our Customer Care to redeem your MY WU points.

You can use MY WU℠ points for up to 1 year from the date they were issued. After 1 year, your collected points will no longer be redeemable.

Note: To update your mobile phone number in your profile, you can log in to westernunion.com, or ask Customer Care for help.

You can check your My WU points on any of the following platforms:

• Website:

  1. Visit westernunion.com and log in to your profile.

  2. Go to the menu icon at the top right side of the screen.

  3. Select My WU Rewards from the dropdown.

  4. View your available points balance.

• My WU Rewards portal:

  1. Visit the My WU Rewards portal and log in to your profile.

  2. View your My WU number and the available points balance.

• Mobile app:

  1. Open the Western Union mobile app and log in to your profile.

  2. Go to the menu icon to view your available My WU points balance.

• SMS:

  1. Send a text BAL or SALDO along with your My WU number to 34683780183.

  2. Receive your available My WU points balance via SMS.

Start getting rewarded in just three simple steps:

1. Sign up for free to create your Western Union profile on westernunion.com or the mobile app or at our agent locations.

2. Start sending money to your loved ones. With each 1 EUR fee paid for each qualifying money transfer, you earn 1 My WU point. Your points are automatically added to your profile.

3. Redeem your My WU points and enjoy reduced transfer fees.

Yes, if you have multiple My WU℠ numbers, you can merge them into one. When you merge My WU℠ numbers, you will be automatically assigned a unified My WU℠ number.

To merge your My WU℠ numbers on website or mobile app, follow these simple steps:

1. Log in to your Western Union profile.

2. Go to the menu icon at the top right side of the screen and select My WU Rewards from the dropdown.

3. Under Redeem points, choose Have another My WU card? Let’s merge it.

4. Enter the additional My WU number and select Merge.

You can also merge your My WU numbers by calling our Customer Care.

It may take up to 48 hours to merge your My WU numbers and reflect the new total My WU℠ points balance.