Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Become an Agent
What do I need in order to offer Western Union money transfer services? How will I earn money with Western Union? Who’s responsible for setting the price for the money transfer service? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Identity verification
How do I verify my identity? What are the acceptable documents for identity verification? View all questions →
Registration and profile settings
My profile is locked. What should I do? View all questions →
My WU℠ loyalty program
What are the benefits of My WU membership? How do I enroll in the My WU loyalty program? What is the My WU℠ loyalty program? View all questions →
General
How do I send money? Do I need to create a profile to send money? View all questions →