Frequently Asked Questions

Receiving money

What do I need to bring to pick up money at an Agent location?

  • A current government-issued ID.
  • The Money Transfer Control Number (MTCN).

How can I find out if a money transfer is ready for me to pick up?

Visit this Web site and select Tracking from the top of the home page. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).

How does Western Union pay out money transfers?

Generally, we pay your money transfer with cash but in some cases, payment may be made in the form of a money transfer check or pay out card.