Frequently Asked Questions

Send Money

How do I send money from an Agent location?

  • Simply fill out the required form and show the agent clerk your identification card.
    • Give the Agent clerk your payment in cash and sign the receipt.
    • In addition to the money you’re sending, you must also pay transfer fees.

    Find out more about sending money from an Agent location.

    Who uses the Western Union money transfer service?

    Anyone who needs to send or receive money quickly and reliably.

    • People who support relatives or friends.
    • Travelers in an emergency.
    • Business people who need to send or receive money quickly for business.
    • Someone sending the gift of money.

    How much money can I send from an agent location?

    You can usually send any amount you wish. However, for certain dollar amounts and transfers, you may have to provide additional information or documentation.

    Find out more about sending money from an Agent location.

    What are Western Union agent locations?

    Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

    How can I find out if my money transfer has been paid?

    After you have sent your money transfer, follow these easy steps:

    • Click on Tracking
    • Type in the sender name and the Money Transfer Control Number (MTCN) from the transaction.

    Check your transfer status now.

    When can I send money?

    You can transfer money anytime at Agent locations during their business hours. Find a nearby Agent location.

    What do I need to bring to send money from an agent location?

    A current government-issued photo ID.

    How do I find a Western Union Agent location?