Frequently Asked Questions

You can send money online using Western Union^® website. You can send money from Debit card to Cash at an agent location.

Learn more about how to send money online

If your money is needed within minutes, you can send online using your debit card issued in Ukraine. Online services are 24/7 all year round. Receivers can pick up cash at Western Union^® locations worldwide, depending on the hours of operation at that location

Please see the following page for overseas countries.

You can pay with Debit/Credit Card (Visa and MasterCard). For more details, please contact your bank.

Your online receipt will show whether your transfer has been approved. If we need more information before we can complete it, we will contact you. When the transfer is complete, you’ll get an email with your tracking number (MTCN).

Cancellation or return of the Transfer is possible only before the moment of payment of the Transfer to the Receiver. If sender wants to cancel/return the transfer he can contact the Bank. Sender has to log in to the Account on the Western Union^® Website using a login and a password. Then contacts the Support Service via the chat function on the Western Union^®Website and informs of the need to cancel/return the Transfer. The employee of the Support Service of the Bank requests the Sender to indicate the details. Sender also can call Agent Privat Bank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.

Receipt page with transfer information will be displayed at the end of the transaction. You can also print it or save as PDF format document by clicking Print button on receipt page.

According to EU regulations, you have the right to easy, secure payments with no extra cost when you pay with a card issued in the EU³. You also have the right to a basic payment account if you are a legally residing in Europe. Learn more.