Frequently Asked Questions

Anyone who needs to send or receive money quickly uses Western Union^®. These include people supporting friends or relatives abroad.

They are our representatives that you can approach in order to send or receive money. In other countries, they may be in banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers

You can easily locate a Western Union^® Agent in Ukraine online or call PrivatBank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.
For in-person service at Agents’ locations please call our partners in Ukraine:

• PrivatBank 3700
• Raiffeisen bank Aval 0 800 500-500
• Pravex-bank 0 800 500 450
• Ukrainian Financial Group 0 800 500 100
• Unicreditbank (Ukrsotsbank) 0 800 3000 90 or 332
• Pivdennyi bank 0 800 30 70 30
• Meta bank 0 800 30 10 38
• Credit Europe Bank 044 390 67 28
• Investbank 048 722 21 44

Acceptable IDs:

• Current passport
• National identity card

Money transfers will generally be paid in cash, but some Agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to profiles. Other restrictions may apply. Please contact Western Union^® Service Provider to get more information about restrictions.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

You can pick up your money at any agent location. You’ll need to complete a “To Receive Money” form with the following information:

• Name
• Address
• Amount expected
• Sender’s name
• Sender’s city and country
• Acceptable ID documents are also required

Other local requirements may be asked for by the front line staff at the location.

Each Western Union^® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

They are our representatives that you can approach in order to send or receive money. In other countries, they may be in banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers. 

Each Western Union^® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

You can easily locate a Western Union^® Agent in Ukraine online or call PrivatBank 380 (800) 500-003 or 3700 from your mobile, service is available 24/7.
For in-person service at Agents’ locations please call our partners in Ukraine:

• PrivatBank 3700
• Raiffeisen bank Aval 0 800 500-500
• Pravex-bank 0 800 500 450
• Ukrainian Financial Group 0 800 500 100
• Unicreditbank (Ukrsotsbank) 0 800 3000 90 or 332
• Pivdennyi bank 0 800 30 70 30
• Meta bank 0 800 30 10 38
• Credit Europe Bank 044 390 67 28
• Investbank 048 722 21 44