Frequently Asked Questions

Registration is required for most services. After you register, sending a money transfer, payment or message can be done in minutes as your information will be pre-filled on the page. This saves you the time and trouble of typing it in each time you want to do a transaction.

No, it’s free of cost to register.

Anyone who satisfies the following conditions can use Western Union^® International money transfer service.

• The user must be an individual living in Ukraine and able to submit a valid Ukrainian passport.
• The user must be at least 18 years old as of the date of application.
• The user must be able to understand and accept the contents of the registration application form and terms of service.
• The user must have a valid email address, mobile phone and contact information.
• The user must hold of the Visa/MasterCard.

In certain cases, Western Union^® may refuse WU enrollment registration based on criteria of the service.

Registration with a valid ID document and mobile phone number is possible only once.

You can change/update your Western Union^® enrollment profile from the Western Union^®enrollment information menu on the Western Union^® enrollment site.
Registration of new identification document is required if you are changing your name, address, nationality or expiration date of identification document.