Frequently Asked Questions

Receive money

How do I collect my money?

Visit an Agent location near you with your government-issued ID. You will also need to ask the Sender for the Money Transfer Control Number (MTCN)1.

How do I know if my money transfer has been received?

Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer.

Check your money transfer status now

Or call our partners in Ukraine

  • PrivatBank 3700, For calls from abroad +38 073 716 11 31
  • Raiffeisen bank 0 800 500-500
  • Pravex-bank 0 800 500 450
  • Ukrainian Financial Group 0 800 500 100
  • Pivdennyi bank 0 800 30 70 30
  • Industrial Bank 0 800 50 35 35
  • IBOX Bank 0 800 500 178
  • Nova Poshta / NovaPay 0 800 307 979
  • Accent Bank (A-Bank) 7776, For calls from abroad +38 056 722 0 555
  • Megabank 0 800 50 44 00
  • Oschadbank 0 800 210 800, For calls from abroad +38 044 363 01 33
  • Universal bank 0 800 300 200

How does an Agent pay out money transfers powered by Western Union®?

Generally, money transfers are paid out in cash. Other restrictions may apply.

How do I pick up a money transfer?

You can pick up your money at any Agent location. You will need to complete a “To Receive Money” form or provide Agent’s operator with the following information in other ways:

  • Name
  • Approximate amount expected
  • Sender’s name
  • Sender’s country
  • Money Transfer Control Number (MTCN)
  • Acceptable ID documents

You may be asked to provide additional information by the staff at the location

How much does it cost to receive money?

All fees are paid by the Sender. Receiving money is free of charge unless the Receiver chooses to receive the money in a different currency or to a device or an account which is not part of the Send transaction. Western Union® may make money from foreign currency exchange2.

What are acceptable documents for picking up money?

Acceptable IDs:

  • Current passport
  • National identity card

How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the Sender’s name and Money Transfer Control Number (MTCN) – printed on the Sender’s receipt.

When are Western Union® services available?

Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby Agent location.

When are Western Union® services available?

Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby Agent location.

How does an Agent pay out money transfers powered by Western Union®?

Generally, money transfers are paid out in cash. Other restrictions may apply.