Frequently Asked Questions

Send and receive money in person
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →