Help for online money transfers

Please note, we’re currently facing a high volume of inquiries and it may take us some time to get back to you.

For faster help, you can try the following:

• Track your transfer on our website or app with or without the tracking number (MTCN).

• Learn more about our ID verification process.

• Find an agent location to send or receive money.

• Find out how you can receive money.

• Find out how you can cancel your money transfer and get a refund.

If you’re still stuck, you can use the Contact us form to tell us about your issue. We’ll try to resolve it soon.