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Receive money Your way

Choose how you want to receive money

How to receive money

Cash pickup

Visit one of the Western Union agent locations¹ in Rwanda.

Provide your sender's details and the tracking number (MTCN).

Present your valid ID (Passport, National Identification Card, Rwanda Refugee Card or Foreigner ID).

Get your money, once your details have been verified.

Find a location

Transfer to bank account

Provide your bank account details to your sender, as follows:²

- Your full name as in your bank’s records
- Bank name
- Bank code
- Account number

Specify the purpose of the transfer.

Receive the transfer directly into your bank account.

Need to know when you will receive the money transfer?

Track your transfer using your tracking number (MTCN). You’ll know instantly, if the money is on its way or if it’s already available for a pickup.

Track transfer

Last year, our customers made 268 million transfers

Worldwide

We’re in 200+ countries and territories

Reliable

We’ve been moving money for over 145 years

$80B annually

We make an average 31 transfers per second

We’ve been moving money for over 145 years and have established a network of over half a million agents worldwide. We transfer $80 billion annually, making an average of 31 safe, secure transactions per second.

Need help?

Visit our FAQs or just get in touch.

Our Customer Care team is ready to support you by phone:

+250 788 190 000 or +250 737 360 000
(from Monday to Friday: 08:30 AM - 04:30 PM
and Saturday 08:00 AM – 01:00 PM)

or send an email to wu.support@equitybank.co.rw

Go to FAQs

¹ Network data valid as of 31, March 2019.

² Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver's account must be a local currency payout account.