In person
Walk in to send money
Find one nearby in our online agent locator.
– Provide the agent with your full name and a valid ID from the following: a Passport, National identification card, Rwanda Refugee card, Foreigner ID or Rwandan Driver Licence.
Provide the agent with your receiver’s first name and last name, the destination country and the exact amount you wish to send.
– Choose the payout method: cash or direct to bank account, based on your receiver’s country.
– Pay for your transfer in cash.
– You’ll get a confirmation email with the tracking number (MTCN). Use it to track your transfer and share it with your receiver only.
Send money from Rwanda with us and enjoy all the benefits we have to offer.
Your cash will be ready for collection from an agent location within minutes5.
With hundreds of thousands of agent locations of agent locations in over 200 countries and territories2, finding one nearby is easy
We’ve been moving money for over 145 years.
Our Customer Care team is ready to support you by phone:
+250 788 190 000 or +250 737 360 000
(from Monday to Friday: 08:30 AM – 04:30 PM
and Saturday 08:00 AM – 01:00 PM)
or send an email to wu.support@equitybank.co.rw
1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.
2 Network data valid as of 31, March 2019.
3 Please provide your receiver’s name as it appears on the ID they will be presenting to pick up the money.
4 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.
