Frequently Asked Questions

WU® mobile app

Does Western Union have a mobile app in Qatar?

Yes, the Western Union® mobile app is available for iOS and Android mobile devices in Qatar.

Can I send money using the mobile app?

Yes. Existing online customers can use their login details to send money with the app.

New customers can register directly on the app for free. You will need to complete an ID identification before you can send money using the app.

How do I get a login to access my profile in the mobile app?

Simply use your existing online login. New customers can register directly on the app or register for free online first.

Get the free app now

Find out more about the Western Union® app, or if you have questions that are not answered here, please contact us.

What do I need to do to be able to send money using the mobile app?

If you are an existing online customer, you can use your existing login details to access your profile on the mobile app.

If you are a new customer, please:

  • First, fill the online registration form and provide the following information: full name, full address in Qatar, phone number, email address, country and date of birth, ID card details and nationality.
  • Once you have successfully registered, please:
    1. Take a photo of your valid QID from both sides and a clear selfie video holding your QID for 3 seconds.
    2. Send both QID photos and the selfie video from your registered email to wu.support@alfardanexchange.com.qa or from your registered phone number to Al Fardan Exchange via WhatsApp to the following number:

    44537777

    A represantative of Al Fardan’s Exchange Customer Care will contact you to complete the verification and will send you a confirmation by email. Once you received the email, you can start using Western Union Online money transfer services right away.

Learn more about sending money online.

*Diplomatic ID card is an acceptable Other Government Issued ID type in Direct Market Access (DMA) Qatar.

What services can I access with the mobile app in Qatar?

Use our mobile app to:
  • Send money: Existing customers can send money using their online login details. New customers can register directly on the app or online.
  • Estimate prices: Get up-to-date exchange rates and compare fees* for Western Union® services.
  • Track a transfer: Get the current status of your transfer.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

Does it cost anything to use the mobile app in Qatar?

There’s no fee to download the app or to access the app from your mobile phone. Though, mobile data access and call service charges may apply. Please contact your mobile phone network provider for more details.

Please note that Western Union® money transfer fees* will apply, if you send money using the mobile app.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

How do I get the mobile app in Qatar?

You can download the app from the Apple App Store and Google Play Store both for iOS and Android devices.