Frequently Asked Questions

Western union rewards program

How can I register for the Western Union Rewards program?

You can register for the Western Union Rewards program in 2 ways:
  • By clicking the box “Enroll in My WU® program” during your registration for online transfers on www.westernunion.com.
  • At a cash counter while sending money from our agent locations.

I have multiple My WU® numbers and profiles, will the points balance and rewards redemption work?

Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, members are invited to merge their duplicate accounts by calling our Customer Care at 0800-100-609 to update their main profile, for the balance and reward redemption features to work as expected.

I’m trying to login to the My WU® website to check my balance or redeem a reward and I’m getting a ‘no matching records found’ error message. What can I do?

You should double check the data that you are using to login (i.e. Last name and My WU® number, or Last name and Email) and make sure they match the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 0800-100-609 to retrieve or update the relevant data points, including your My WU® number, email address and phone number. Using My WU® number or email address (together with your last name) is the most reliable way to check your balance or redeem rewards.

I don’t remember My WU® number. Where can I retrieve it?

You can find your My WU® number:

• On your My WU® profile page.

• Printed in the receipt of the transfer you registered to the program with.

• In the last transfer receipt (assuming your profile was looked up).

• By contacting Customer Care at 0800-100-609 or by logging in to your My WU® profile.

It’s important for you to know your My WU® number and keep it handy so that you can leverage the benefits of the program.

What are the benefits of Western Union Rewards program?

  • Transfer fee discounts on qualifying money transfers.
  • Special promotions on money transfers.

Learn more about Western Union Rewards program.

 

How can I earn Western Union reward points?

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewards program.

 

I’m trying to login to the My WU® website to check my balance or redeem a reward and I’m getting a ‘multiple matches’ error message. What can I do?

In this case you are using a non-unique lookup criteria such as a phone number (together with your last name) and chances are that you have unintentionally:

• Registered more than once with the same phone number

• Provided a wrong phone number

• Provided a phone number that was somebody else’s

The best way to address these challenges is by contacting Western Union Customer Care at 0800-100-609 to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using your My WU® number or email address (together with your last name) is the most reliable way to check your balance or redeem rewards.

How do I redeem Western Union reward points?

On our website and app:

  1. Log in to your Western Union profile.
  2. Go to Menu and select Rewards.
  3. Select Redeem points.
  4. Select Yes in the popup.
  5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the rewards portal:

  1. Log in to your profile and go to Western Union Rewards.
  2. Go to the Rewards section to view your reward options.
  3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your Western Union reward points till they expire as per Western Union Rewards terms and conditions.

 

Can I still redeem Western Union reward points?

Yes, you can continue to redeem your Western Union reward points until their expiry.

 

Why can I not earn points in the Western Union Rewards program anymore?

Earning reward points is currently disabled in the program. If you are a Western Union Rewards member, we will notify you about our new rewards program.

 

What is the Western Union Rewards program?

Western Union Rewards is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.