If you used our money transfer service and believe the transaction was fraudulent, call us immediately. Tell us what happened. We want to help—and the only way we can is if you contact us. It’s easy–our toll free number in New Zealand is 0800005253.
If the transfer has not been paid, then we can stop the transaction and refund your money.
If your transaction has been paid and you wish to let Western Union know about your situation, you can file a complaint with our fraud department at 0800005253 or by using our online fraud complaint form to file a fraud report. The reports that we receive allow us to better track scams and help others from falling victim in the future.
It’s always troubling to us at Western Union when we hear of people who have lost money to some kind of scam artist. It’s especially troubling to find that a criminal has used a legitimate service as a way to defraud consumers.
Western Union commits significant resources—funding, people and technology—to fight fraud and help protect consumers from being victimized. We care about people who use our services—they work hard for their money, which is why we fight fraud and help to educate them about various types of consumer fraud and how to protect themselves. By working together with the media and consumer advocacy groups to educate consumers, we can help prevent unsuspecting individuals from becoming victims of consumer fraud.
Help Protect Your Loved Ones From Fraud.
Western Union maintains various controls for prohibiting the use of its money service systems by parties attempting to commit fraud or other crimes that could pose a risk to our consumers. If you suspect that a person you know is being victimized as a result of suspected fraud or crime, you can file an interdiction request, which will block that person from transacting with Western Union.
Download a pdf version of the Interdiction card