Frequently Asked Questions

If you want to complete your first money transfer, you should register and create an online profile. Your online profile is created and automatically verified in minutes. After your profile is successfully verified you will be able to complete your first online transfer.

To complete the process, you will need:

• A valid BVN – your bank verification number
• A valid email address and a phone number
• A Nigeria issued debit card

To complete your first money transfer, you will have to follow these steps:

• Register on wu.com.
• Provide your valid BVN number.
• Verify your email address.
• Finish your online profile registration and agree on terms and conditions of the service.
• Verify your phone number.
• Start your online money transfer.

If your profile status is not “verified” and you have questions on how to change that, you may call Western Union Customer Care toll free phone number in Nigeria 0700-34778-2668228 or send an email to moneytransferenquiries@firstbanknigeria.com.

You will need to log in to your profile on wu.com and add your receiver’s information online.

You can review the list of countries to which you can send money online from countries to which you can send money online from Nigeria. Domestic transfers within Nigeria are not available.

You can pay with a debit card. Only Nigeria issued debit cards are accepted. They can be Mastercard, Visa or Verve.

For more details, please call the Western Union Customer Care toll-free phone number in Nigeria 0700-34778-2668228, or send an email to moneytransferenquiries@firstbanknigeria.com.

After your profile is successfully verified, you can send up to 360,000 NGN per transfer.

Your online receipt status will show if your transfer has been approved. When the transfer is complete, you’ll get an email with a Money Tracking Control Number (MTCN). If your transfer is on hold you might be contacted for more information.

If your transfer is put on hold or rejected you may call Westernunion.com Customer Care number at toll-free phone number in Nigeria 0700-34778-2668228, or send an email to moneytransferenquiries@firstbanknigeria.com.

As a sender, you may request a cancellation of your money transfer only if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our Western Union’s Customer Care number at toll-free phone number in Nigeria 0700-34778-2668228, or send an email to moneytransferenquiries@firstbanknigeria.com.

After the transfer is completed, a receipt will be sent to your email. You can also see the details of all your previous transfers in your profile.

Once you have registered online, you will be asked to provide a valid BVN, your bank verification number. Verification is done automatically online. Once your profile is “verified”, you will be able to send money online from the comfort of your home or office. Please make sure to enter the correct BVN in order to get your profile verified.

The tracking number (MTCN) is a unique code assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication for you when you use your debit or credit cards online. Depending on the card type, it is called “MasterCard SecureCode” or “Verified by Visa”. When you transfer money, you may be asked to provide a special security code order to authorize the online transfer when prompted in the Credit Card payments page. If you don’t know your 3D-Secure passcode or password, and you are not being given the option to enroll online in the bank’s pop up screen, then you will need to contact your bank that you issued your card.