Frequently Asked Questions

Western Union agents are our representatives who will help you send or receive money. In Nigeria, Western Union agents are banks.

You can easily locate a Western Union agent location online, just use our agent locator.

The first step is to locate the nearest agent location (find it in our agent locator online). Once at an Agent location, you should give your receiver’s details to the agent. After all the information is entered, you will be asked to give the total transfer amount plus applicable fees. The transfer will be completed after this and the agent will provide you with the tracking number (MTCN) to enable your receiver to collect the money. The money will be available in minutes1 to your receiver. Please give the tracking number (MTCN) from your receipt to your receiver to enable them to pick up the cash.

Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details.

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt, or you can call our Westernunion.com Customer Care number at toll-free phone number in Nigeria 0700-34778-2668228, or send an email moneytransferenquiries@firstbanknigeria.com.

Each Western Union’s agent location has its own hours of operation.
Find a nearby Western Union agent location.

You can easily locate a Western Union agent location online, just use our agent locator.

Western Union agents are our representatives who will help you send or receive money. In Nigeria, Western Union agents are banks.