Frequently Asked Questions

Registration and profile settings

How can I change or update my wu.com profile?

You can change/update your WU Profile information from the Profile Overview tab after you log in to the www.westernunion.com site.

Once your identity is verified you cannot change your name, last name, date of birth, nationality and phone number. If you require to change this information after your identity is verified, please contact Western Union Customer Service Center toll-free phone number in Nigeria 0700-34778-2668228.

What do I do if I want to change or update my password, contact information, security question and phone number?

If your profile is not verified yet, you can change your info on the “Profile overview” page after you log in.
Once your profile is verified, please contact the toll-free phone number in Nigeria 0700-34778-2668228 or send an email to moneytransferenquiries@firstbanknigeria.com for any info update.

How many times can I register?

Registration with a valid BVN and an email address is possible only once.

Is there a charge to register on Western Union’s website?

No, registration is free of charge.

How can I delete my Western Union® online profile?

You can delete you online profile by contacting Westernunion.com customer service center toll-free phone number in Nigeria 0700-34778-2668228 or sending an email to moneytransferenquiries@firstbanknigeria.com.

How do I register online on westernunion.com in Nigeria?

Registration is required for most of our services. When you visit westernunion.com for the first time you’ll need to complete the profile registration form and follow these steps:

  • Fill in the following fields: name, surname, e-mail, date of birth, country of birth, nationality, occupation, mobile number, street address, city, valid BVN ID and answer the secret question.
  • Once you accept terms and conditions, you will receive a one-time verification link to your email address.
  • Once you log in to your profile after email authentication, you will be requested to identify your mobile phone number. A one-time password will be sent to you by SMS.

What do I need to register and send money online through Western Union?

Anyone who meets the following requirements can register and start sending money online;

  • Must have a valid bank verification number (BVN).
  • Must be of at least 18 years of old.
  • Must accept our Terms and Conditions.
  • Must have a valid phone number and email address.
  • Must have a debit card issued in Nigeria.

What do I do if I forgot my User ID / log in password/ or repeatedly entered incorrect details?

Your User ID is your email address and password that you created during registration.

If you forget your password, you can select the “Forgot password” option and a new password will be sent to your email address.
If you have repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes. You can also contact Westernunion.com customer service center by calling the toll-free phone number in Nigeria 0700-34778-2668228 or sending an email to moneytransferenquiries@firstbanknigeria.com.