Frequently Asked Questions

You can pick up your money at any Western Union’s agent location. You’ll need to provide the following information:

• Your name
• The tracking number MTCN
• Amount expected
• Sender’s full name
• Country the money came from
• A valid ID to show you are 18 year of age or more

You must present a valid international passport, driver’s license, permanent voter’s card, national identity card or BVN – your bank verification number.

Some restrictions may apply.

You can also receive money online in Nigeria by having funds transferred directly to your bank account. For more details, please check our receive money page.

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds. Other restrictions may apply. Please visit or call the nearest Western Union’s agent location to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pick up.