Frequently Asked Questions

My WU is a free loyalty program from Western Union.

You can register to My WU loyalty program at cash counter while sending money from our Agent locations.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about My WU program.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Via the My WU portal:

1. Log in to your profile and go to My WU Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Yes, you can continue to redeem your My WU points until their expiry.

You can find your My WU number printed in the receipt of the transfer you register to the program with, in the last transfer receipt (assuming your profile was looked up), by contacting customer service, or by logging in to wu.com site. It’s important for you to know your My WU number and keep it handy, so that you can leverage the benefits of the program.

You should double check the data that you are using to log in (i.e. Last name + My WU number, or Last name + Email) and make sure they match the latest information that you have provided to WU. If you cannot validate or are unsure of the information provided to WU, you can call the support line to retrieve/update the relevant data points, including My WU number, Email address and Phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

WU has tried to merge matching/duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts (by calling the support line at 1-800-325-6000) and update their main profile, so for the balance and reward redemption features to work as expected.

In this case you are using a non-unique lookup criteria: phone number (together with your last name) and chances are that you have unintentionally (1) registered more than once with the same phone, (2) provided a wrong and/or dummy phone number OR (3) provided a phone number that was somebody else’s. Best way to address these challenges is by contacting customer service to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about My WU program.

I don’t remember my My WU number, where can I retrieve it?

My WU is a free loyalty program from Western Union.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Via the My WU portal:

1. Log in to your profile and go to My WU Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.