Frequently Asked Questions

Identification Process

Does Western Union need to confirm my identity?

Yes, before making your first online transaction, you will need to verify your profile:

First, fill in the online registration form and provide the following information:

  • Full name
  • Full address
  • Mobile number
  • Country and date of birth
  • ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please do the following:

  • Take a clear photo of your valid ID from both sides.
  • Take a clear selfie of yourself (face) holding your ID.
  • Send both ID photos and the selfie from your registered email to info.niger@orabank.net .
  • A representative of Orabank will check your documents in order to verify your profile.
  • Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

What do I do if I forgot my User ID / login password/ or your profile is locked?

Your User ID is your mobile number.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.

If your profile is locked, please try log in again after 30 minutes or contact Western Union’s Customer Care number at +227 20 739 548 or send an email to info.niger@orabank.net.

What do I do if I want to change my login details password, or email address?

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I cancel my Western Union profile?

Please contact Western Union Customer Care number at +227 20 739 548 or send an email to info.niger@orabank.net.