Welcome to the My WUsm

The My WU℠ loyalty program allows you
to earn rewards every time you send money.

We are in the process of updating our My WU loyalty program. If during the week of 20 September 2021 you notice discrepancies in your account, it is because we are working to update your balance.😊 If any issue persists or you require immediate support, please contact Customer Support at 800 789 124 and we will be happy to assist.

Log In

How does My WU reward you?

Save Time

No forms to fill out! And take advantage of convenient features like a frequent receiver list and recent transaction history. 

Save Money

Redeem your points for transfer fee1 discounts2. Save money automatically when you send. Plus discounts add up fast, usually in just a few transactions.

Enjoy special offers

As a My WU member, you can take advantage of special promotions throughout the year, from exclusive rewards to bonus point opportunities.

Reward Discounts

Save on money transfer fees¹

20 points = 25% off
30 points = 50% off

How it works


Register for free

Joining the My WU program is fast and free. You can enroll online when creating a WU.com profile, or at any participating agent location. If you already use WU.com or our app to send money, you can simply opt-in to the My WU program from your profile settings.

Sign up for free


Send money and earn points

For every qualifying money transfer you send, you’ll earn points. Plus, enjoy special opportunities to earn bonus points when you send money throughout the year.

Send Money Now


Redeem points for rewards

Redeem your points for transfer fee discounts which are automatically applied to your next qualifying money transfer. Online reward redemption is simple, secure, and convenient.

Redeem Rewards

How To Redeem
  1. Visit WesternUnion.com.
  2. Sign in with your profile credentials.
  3. Choose “My WU” from the main menu.
  4. Click on “Redeem Rewards”.
  5. Choose your reward.
my wu logo
  1. Visit the My WUSM portal.
  2. Sign on with either your WU.com credentials or your My WUSM information.
  3. Choose a reward you would like to redeem.
  4. Click “Redeem Now”.
  1. Download the Western Union app to your mobile phone.
  2. Log in with your Western Union credentials.
  3. Select “My WU” from the menu.
  4. Tap “Redeem Points”.

No smartphone? No problem. You can redeem your rewards via text. Instructions:

  1. Send a text* to 39 320204 2221 with your My WUSM number and one of the following keywords:
  • BAL, SALDO – To check your My WUSM points balance
  • 25% – for 25% transfer fee1 discount2
  • 50% – for 50% transfer fee1 discount2

Your transfer fee discount will apply automatically to your next qualifying money transfer.

We're here to help.

Email Us 800 789 124

Money transfers at your fingertips with our app

  Send money quickly to friends and family.

  Track your money transfer in real-time.

  Redeem rewards and more.


(Ratings as of 26 February 2021)

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1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

2Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer® or Quick Collect® transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU® fee reductions. Subject to applicable taxes (if any).

*By texting one of the identified keywords to 39 320204 2221 you authorize us to send to your mobile number automated text messages relating to the keyword’s described purpose. Consent not required for purchase and may be revoked at any time. Msg & Data Rates Apply. Send STOP to 39 320204 2221 to cancel, Send HELP to 39 320204 2221 for help. Mobile carriers are not liable for delayed or undelivered messages. For Western Union’s Privacy Statement visit [WU.com](http://westernunion.com/).

**FX gains apply.

Standard messaging and/or data rates may apply.

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