Frequently Asked Questions
Send money online
You can send money online to a Western Union location for cash pickup, directly to your receiver's bank account, or to your receiver's mobile phone. After you've chosen your destination country, you'll see the types of services available.
Learn more about how to send money online.
Here are a few ways you can send money online using Western Union:
- Money in minutes:
If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.
Pay for your money transfer in the following ways.
You can pay using your debit or credit card.
Supported cards are: Visa, MasterCard, Maestro and Visa Electron. Please contact your bank to ensure your card is enrolled for secure authentication.
b) Bank transfer on wu.com
You can pay for your money transfer using your online bank account. Once you have entered your transfer details, you will be redirected to your online banking via Sofort, Trustly or iDeal depending on your country.
c) Bank transfer from your account to Western Union
Enter your transfer details on wu.com and log in to your online banking to pay for your transaction.
1. Select bank transfer option
2. Review and confirm your transfer. Your receipt with your transaction information, reference number and Western Union bank details will be shown to you and sent to your email address.
3. Log in to your bank website/ mobile app. Use the beneficiary information on the receipt page and make the payment via bank transfer. (Please ensure the information you provide matches the information on your Western Union receipt.)
4. Once Western Union receives your payment, a confirmation email will be sent to your email address.
After online registration you can send up to 1000 EUR within a 5-day period period before we need to verify your identity.
After verification, your send limit will increase to 5000 EUR per transaction and per 3-day period.
You can only make minor typographical corrections to the receiver’s name on a regular money transfer if money hasn’t been picked up. This can’t be done on a money order, bill payment, or prepaid money transfer.
Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.
Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords or identity information and are available for most cards from participating financial institutions.
Once your card is activated, your card number will be recognized whenever it's used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You'll enter your password to verify your identity and complete your purchase.
If you haven't activated Verified by Visa® or MasterCard SecureCode,® your card can still be used on our site.
Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you'll be asked to call us. When the transfer's complete, you'll get an email with your tracking number (MTCN).
Western Union uses the latest technology to ensure convenient and reliable online money transfers. We have upgraded our security standards to protect you from fraud when you pay online using a credit or debit card. This enhanced layer of security, aligned with the latest EU regulations and changes to security systems, helps card issuing banks to better identify and verify customers, allowing for convenient, smooth and reliable online transactions.
Strong Customer Authentication (SCA) is a requirement that payment service providers must apply as of 14 September 2019 as mandated by the EU’s Payment Services Directive (PSD). SCA requires service providers to use multi-factor authentication to verify online payments. To meet the SCA requirements, Western Union uses enhanced security to ensure your online transactions are convenient and reliable while also making your experience smoother and easier.
The electronic payments are becoming safer and more convenient for the residents of EU, Iceland, Norway and Liechtenstein. Learn more about your rights when making payments in Europe.
Western Union uses Strong Customer Authentication (SCA) to secure online payments. To ensure the best experience when using Western Union, we ask our customers to consider the below:
- Make sure your card is enrolled for secure authentication by either contacting your bank or logging on to your online banking and selecting the option from your security settings.
- Ensure your contact information is up to date on your online banking and Western Union profile.
Please note, you can also pay for your money transfers via alternate payment options available for your country, including Sofort, Trustly, iDeal, Faster payment, Apple Pay and WU Pay. Your payment options will be shown to you when you start an online transfer.
Your debit or credit card payment may be unsuccessful due to several reasons:
a) By your bank
Your bank may decline your payment due to:
- Insufficient funds in your bank account.
- Unusually large payment exceeding your bank limits.
- Your card may not be enrolled for secure authentication.
If your bank declines a payment while making a Western Union money transfer, you need to contact your bank or log in to your online banking to resolve the issue.
b) By Western Union
Western Union may decline your payment for the following reasons:
- Exceeding the transfer limit set for the country you are sending money from.
- To protect you from fraud or consumer scam.