Frequently Asked Questions

Click below to find answers to frequently asked questions regarding:

 

How do I find out if my money transfer has been sent?

How do I find out if a money transfer's available for pickup?

How do I pick up a money transfer?

What about exchange rates?

How long does it take to send money online?

How much can I send online?

How do I find a Western Union agent location?

How do I cancel my money transfer and ask for a refund? *

How long does it take to receive a refund?

 

How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

^ Return to top

 

How do I find out if a money transfer's available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

^ Return to top

 

How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:

  • MTCN
  • Receiver Name
  • Receiver City and Country
  • Expected amount
  • Sender Name
  • Sender City and Country

Acceptable ID documents (Passport, Country Issued Identification, Driving License with Photo) also are required. Some restrictions may apply.

^ Return to top

 

What about exchange rates?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

^ Return to top

 

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:

  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

^ Return to top

 

How much can I send online?

After online registration you can send up to 1.000 EUR within a 5-day period period before we need to verify your identity.

After verification, your send limit will increase to 5.000 EUR per transaction and per 3-day period.

^ Return to top

 

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

^ Return to top

How do I cancel my money transfer and ask for a refund? *

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it if the transfer has not been completed by your receiver’s bank.
To request a refund, please call Customer Care, or if you sent the money in person, return to the agent location.

* The amount of money refunded (amount sent and/or transfer fees) depends on the service chosen and reason for cancelation. If you have questions regarding the amount to be refunded, contact Customer Care. Please also see our Terms and Conditions for more information.

^ Return to top

 

How long does it take to receive a refund?

Refunds typically take up to 10 business days from the date they are completed.

^ Return to top