Frequently Asked Questions

Agent Locations
What are Western Union® Agent locations? How can I find a nearby Western Union agent location? How do I send money from an Agent location? View all questions →
Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Honduras? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union e-mailed me. What should I do? What is a test question? When is it used? View all questions →
Receive money
How do I receive money in Honduras? What documents can I use to pick up money in Honduras? How much does it cost to receive money? View all questions →
Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Honduras? To which countries can I send money online? View all questions →
Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Registration
How do I register online on wu.com in Honduras? Does it cost anything to register for online services in Honduras? Who can register and send money online? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Help with transfers
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Registration and profile settings
Does it cost anything to register for online services in Honduras? What do I do if I forgot my User ID, login password or repeatedly entered incorrect details? What do I do if my ID has expired? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? Where are dedicated locations for physical identifications in Honduras? View all questions →