Frequently Asked Questions

Agent Locations
What are Western Union® Agent locations? How much money can I send from an Agent location? Which transfer service is offered at Western Union agent locations? View all questions →
Send money in person
How can I know the status of my money transfer? Who are Western Union® agents? How do I send money from an agent location? View all questions →
Consumer Protection
What can I do if I suspect fraud or am a victim of fraud? What does Western Union do to protect my information? Are there common fraud scenarios that I should be aware of? View all questions →
Receive money
What documents can I use to pick up money in Honduras? What is a money transfer control number (MTCN)? How much does it cost to receive money? View all questions →
Send money online
How much money can I send online from Honduras? How can I cancel a money transfer after it was sent? How do I pay for my money transfer online? View all questions →
Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Registration
How do I register online on wu.com in Honduras? Does it cost anything to register for online services in Honduras? Who can register and send money online? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
What documents are suitable and why does Western Union need them? Why do I need to provide additional information? What happens after I provided the additional information? View all questions →
Help with transfers
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Registration and profile settings
Does it cost anything to register for online services in Honduras? What do I do if I forgot my User ID, login password or repeatedly entered incorrect details? What do I do if my ID has expired? View all questions →
Identification Process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? Where are dedicated locations for physical identifications in Honduras? View all questions →