Send Money Online

How do I send money online?

To send money online, you need to visit wu.com or download the WU app and create a profile. After your profile has been verified, you’ll be able to send cash directly to your receiver’s bank account or for a cash pick up at one of our agent locations.

How soon is my money available for pick up when I send online?

Your money will be available within 1 or 2 business days for a cash pickup or up to 5 days for a Direct to Bank Account transfer, depending on your receiver’s country^1,2.

¹ Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

² For transfers funded with bank transfers, the money will be released only if the payment is fully received by Orabank in the specified account.

What options do I have to fund my online transfer?

There are several options to fund an online transfer on wu.com in Guinea-Bissau:

• A debit, credit or prepaid Mastercard^® or Visa^® card. Cards maybe issued by any bank in one of the following countries in WAEMU zone: Guinea-Bissau, Senegal, Togo, Burkina Faso, Ivory Coast, Mali, Niger and Benin.
• A bank account issued in Guinea-Bissau only.

If you wish to find out more about options to fund your online money transfer, please call our Western Union Customer Care number at +245 95 642 15 95, or send an email to ogw.wu.support@orabank.net

How do I send money via bank transfer?

If you want to send money via bank transfer, you will need to move the funds directly to an Orabank account. To do this, please follow these simple steps:

• On the Send Money page, select the bank transfer payment option.
• Enter your receiver’s details and confirm your transfer.
• Write down the transfer reference number, as well as the Orabank account you need to transfer the funds to. These are displayed on your receipt.
• You will need to send the complete amount including the transfer fees by electronic transfer from your online banking to the Orabank account.

Please do not forget to mention the transfer reference number in the remarks column before you complete the fund's transfer from your account.

*Please note that your money will not be available to your receiver, until you complete the electronic transfer to the correct Orabank account, with the exact amount plus the fees and the correct transfer reference number. Any money transfer will be cancelled if we do not receive the funds within 7 days.

What should I know when choosing bank transfer?

Since we do not accept third party transfers, please make sure that the funds are transferred from your own bank account. To proceed with your transfer, you will have to send the complete amount (including the fees) to the Orabank account provided on the receipt page the same day you started the transfer.
Any money transfer will be cancelled if we do not receive the funds within 7 days.

Where can I send money online?

You can find online the list of countries you can send money online from Guinea-Bissau.
Transfers within Guinea-Bissau are also available.

How much can I send online?

After your profile is verified, you can send

up to 500,000 XOF per transfer.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is complete, you'll get an email with your tracking number (MTCN). If your transfer is on hold you might be contact for more information.

If your transfer is rejected you may call Western Union Customer Care number at +245 9559 87391, or send an email to  ogw.wu.support@orabank.net.

Can I get a receipt for my transfer?

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

How do I verify my profile to start sending online?

First, fill in the online registration form and provide the following information:

• Full name
• Full address
• Mobile number
• Country and date of birth
• ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please go the nearest Orabank agent location with the same ID that you registered with.

What is a tracking number (MTCN)?

The tracking number (MTCN) is a unique code to every transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

How do I know if my money transfer has been received?

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.