Scams don’t always occur in a certain way. But they do have a pattern that you can look out for to avoid and prevent it:

• Scammer will ask you to send money by pretending that it’s an emergency. If you haven’t met someone in person, it’s best not to send them a money transfer.
• If your passwords are easy to guess or accessible, scammers can hack into your accounts. Use strong passwords and don’t share it with anyone.
• Scammers use emails, social media, text messages, and phone calls to get your attention. Usually, their messages have incorrect grammar and misspellings in the email address . Before you respond, do your research.

After you file a fraud claim, our fraud department will review your claim. If required, our team will contact you for more information. Depending on the transfer status, we may refund your transfer. You will receive an email from us with the status of your claim request.

It is important to remember that Western Union cannot catch the scammers. We cooperate with law enforcement agencies to help in the investigation and prosecution of people who take advantage of our services to commit fraud.

If you believe your transfer was sent to the wrong person, call our Customer Care immediately to cancel it. If your transfer is not picked up, sent or deposited you’ll get a full refund on the transfer.

We’re letting people know about fraud through different channels, offering tips and resources to our customers, and investing in technology to help us better protect against fraud. When  fraud is reported, we support  law enforcement agencies with all the information they need to investigate the scam.

Please forward us the email as is at spoof@westernunion.com. Note that this does not mean a fraud claim has been filed. To report a scam, you must file a fraud claim online or call our fraud hotline.