Frequently Asked Questions

Yes, you can send money online from wu.com. Once you have registered and created an online profile, you’ll be able to send money all around the globe. After you’ve chosen your destination country, you’ll see the types of services available to you.

Before you register and get a Western Union online profile, make sure you have a bank account created in Fiji with online access. Once you have online access to your bank account in Fiji, please register and start your first money transfer online right away.

Registration is simple and takes only a few minutes. During your profile verification process, you’ll be asked to visit a verification location and show a valid government-issued ID and proof of address. If your profile is successfully confirmed, you will then be able to send money online.

If you have any questions while registering online, please call Western Union customer care care number at +679 3270612 (for online transfers only) or visit the nearest agent location.

Find all the countries you can send money at wu.com. Also you can check online the countries you can transfer money directly to a bank account.

Domestic transfers within Fiji are available.

If your bank account in Fiji has online access, you can pay your money transfers with it. After you’ve chosen your destination country, you’ll see the types of services available to you.

For more details about online payments, please call Western Union customer care number at +679 3270612 (for online transfers only) or visit the nearest agent location.

Once your profile has been confirmed at an agent location, you will be able to send online up to 2,000 FJD per year.

If you wish to send more than this, you can visit an agent location. Prior to your visit please get a RBF (Reserve Bank of Fiji) approval which you will need to give the agent.

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your money transfer control number (MTCN).

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposit in your receiver’s bank account.

If you wish to cancel your online money transfer, please call our Western Union customer care number at +679 3270612 (for online transfers only) or visit the nearest agent location.

Yes, a receipt will be sent to your email address after the transfer is completed. You can also see the details of all your transfers in your profile section on wu.com.

The money transfer control number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.