Frequently Asked Questions

You’ll need to present any official government-issued ID, such as:

• Student ID.
• Passport.
• Driver’s license for residents.
• Fiji voter registration card.
• Social welfare card.
• FRCA/FNPF card.
• Police or military card, along with a birth certificate.

For non-residents, the documents needed are:

• Passport.
• Driver’s license.

Acceptable IDs are subject to the Banking laws and regulations of Fiji.

You can go to track a transfer on WU.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.

You can also call our Western Union customer care  number at +679 3270612 (for online transfers only) or visit the nearest agent location.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Sender’s full name
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number – (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver pays no transfer fees.