Frequently Asked Questions

Yes, before making your first online transaction, you will need to verify your profile:

First, fill out the online registration form and provide the following information: full name, full address, mobile phone number, email address, country and date of birth, ID information, nationality and occupation. When an expired ID is detected, you will be required to provide a new one.

Once you have successfully registered online, you will be asked to visit one of the below listed locations in and verify your identity and phone number in person:

• FEXCO / No.1 Currency Lautoka, 18 Tukani street;
• FEXCO / No.1 Currency  Damodar City, shop 4 & 5, Damodar city centre, Grantham road;
• FEXCO / No.1 Currency Nausori Hermon Plaza, shop 3 Hemron Plaza, Dunstan street;
• FEXCO / No.1 Currency Nadi Town, shop 3, Chicken Epress BLDG, Main street.

After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.

You’ll need to present any official government-issued ID, such as:

• Student ID.
• Passport.
• Driver’s license for residents.
• Fiji voter registration card.
• Social welfare card.
• FRCA/FNPF card.
• Police or military card, along with a birth certificate.

For non-residents, the documents needed are:

• Passport.
• Driver’s license.

Acceptable IDs are subject to the Banking laws and regulations of Fiji.

You can find all locations for physical verification here.