Frequently Asked Questions

• Complete the To Receive Money form.
• Give the form to the Agent clerk with your government-issued photo ID and the Money Transfer Control Number (MTCN).
• Review and sign the receipt.
• The Agent clerk will give you the money and a copy of the receipt.

Find out more about receiving money at an Agent location.

Generally, we pay your money transfer with cash but in some cases, payment may be made in the form of a money transfer check or pay out card.

Visit any site page and select Tracking from the top of the home page. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).

• A current government-issued ID.
• The Money Transfer Control Number (MTCN).

Just use the Track Transfer service on our website to track the status of your money transfer. All you need is the sender’s name and the tracking number (MTCN).

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.