Be informed. Be aware. Protect yourself from fraud.

The Western Union Consumer Protection Promise
Western Union is dedicated to fighting fraud and helping consumers protect themselves from falling victim to fraud. We work with authorities, consumer protection agencies and other organizations around the globe to educate consumers. We hope that together with you, we can make it much harder for criminals to commit fraud.


Smart People Fall for Scams Every Day

Con artists use good people like you, and good money transfer companies like Western Union, to steal money. The best defense is awareness and education—so you can spot the warning signs. There’s a lot of information on this site to help you help yourself, help others, and help us. Together, we can fight fraud.


Test Your Knowledge of Money Transfer Scams

Test your knowledge of money transfer scams and learn how to protect yourself.

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Consumer Fraud Awareness Videos

Scammers are constantly changing their tactics. But understanding their techniques will help protect you against them. Watch these fraud videos that describe the most common scam types and provide valuable tips for the consumer to use to help protect themselves from falling victim.

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Stopping Fraud Starts With You

Knowing what to look for is key in spotting the warning signs of a scam and then avoiding it. After all, you’re the first, last, and best line of defense against scammers. Read on and arm yourself with the knowledge to protect yourself. 

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Fraud Awareness brochures

Download brochures for tips and information about protecting yourself from fraud.

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Fraud Alert:

Fraudulent texts being sent to U.S. consumers

Consumers in the Southeast region of the U.S. are receiving smishing/phishing texts informing them that they have won a prize award from Western Union.  The link in the text takes the consumer to a website where they are prompted to enter their personal identification information including driver’s license number. Please be advised that these are fraudulent texts and a fraudulent website. Please report receipt of a phishing/smishing text claiming you have won a prize award to your local law enforcement. 

Think you've been scammed?


Report it. You can help us and, in the process, help others from getting scammed in the future.

Call our Fraud Hotline at

Forward suspicious emails to

File a fraud complaint

Report to authorities


Stay Informed

Follow our alerts and updates on:

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