Mobile wallet
Cash pickup
Learn more about mobile wallets.
If you are a registered user of Orange or MTN Mobile Money in Ivory Coast, you may choose to receive money directly in to your mobile wallet1 via Western Union.
Provide your sender’s details and the tracking number (MTCN).To receive a transfer in your mobile wallet, you must have a fully registered profile. Check your provider’s website to learn how to register your profile.
Once you receive a transfer in your mobile wallet, you will get an SMS on your registered mobile number to confirm that funds have been deposited into your e-wallet, or to alert you about issues, if any.
Remember to ask your sender for the tracking number (MTCN) and the estimated amount sent.
Visit one of the 1,800+ Western Union agent locations1 in Ivory Coast.
Provide your sender’s details and the tracking number (MTCN).
Show a government-issued ID.
Get your money once your details have been verified.
Track your transfer using your tracking number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.
We’re in 200+ countries and territories
We’ve been moving money for over 145 years
We make an average 31 transactions per second
Visit our FAQs or just get in touch.
Our Customer Care is ready to support you by phone:
+225 27 20 25 55 51 (08:30 AM – 04:30 PM)
or send an email to oci.wu.support@orabank.net
1 Network data as of 30 June 2019.
2 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver’s account must be a local currency payout account.
