Frequently Asked Questions

Send money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent locations
What is a Western Union agent? How can I find a nearby Western Union agent? How can I find a nearby Western Union agent? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →