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Fraud awareness

Smart People Fall for Scams Every Day

Con artists use good people like you, and good money transfer companies like Western Union, to steal money. The best defense is awareness and education—so you can spot the warning signs. There’s a lot of information on this site to help you help yourself, help others, and help us. Together, we can fight fraud.


Educate yourself about types of fraud

Help Protect Yourself From Fraud

Only use Western Union for sending money to friends and family.  Never send money to someone you haven't met in person and confirm emergency situations before sending money.  

Knowing what to look for is the key in spotting the warning signs of a scam and then avoiding it.  If you’ve been asked to send money for any of the reasons below, please don’t. You may be the victim of fraud.



Only use Western Union to send money to friends and family. Never send money to someone you have not met in person.

Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an online purchase.

  • For anti‐virus protection.

  • For a deposit or payment on a rental property.

  • To claim lottery or prize winnings.

  • To pay taxes.

  • For a donation to charity.

  • For a mystery shopping assignment.

  • For a job opportunity.

  • For a credit card or loan fee.

  • To resolve an immigration matter.


If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you believe that you are the victim of fraud, call the Western Union Fraud Hotline at 1-800-448-1492.


Report a fraud complaint